Welcome to the FAQs for Rush nicotine pouches. Below you'll find clear, up‑to‑date information about how our product works, who it’s designed for, and the key things you should know before use. If you still have questions, feel free to contact our customer support team.
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The Basics
What are Rush nicotine pouches?
Rush nicotine pouches are slim, tobacco‑free pouches. They’re designed for discreet use, by placing under your upper lip—no smoke, no vapour, no spit.
How to use Rush nicotine pouches?
Open the can. Place one pouch between your upper lip and gum. You’ll likely feel a tingling sensation for a minute or two. Enjoy for 30–40 minutes, when flavor or effect fades, remove and dispose of responsibly. Do not flush, chew or swallow the pouch.
How do I choose the right nicotine strength?
Choosing the right nicotine pouch strength depends on your nicotine tolerance, experience, and goals (for example — you’re trying to quit smoking). If you’re new to pouches, start with a lower strength and adjust based on your comfort level.
What do the “strength” indicators mean?
The “strength” shown on a nicotine pouch can (for example, 4 mg, 8 mg, 11 mg, etc.) refers to the amount of nicotine in each pouch — usually measured in milligrams (mg).
How are Rush pouches different from snus?
Traditional snus contains tobacco, while Rush pouches are completely tobacco‑free.
What’s the legal age to buy?
In the US you must be 21+. In the UK/EU, generally 18+. Rush complies with all local laws and will not sell to minors.
How long does shipping take?
We aim to process all orders within 48 hours. Orders will be shipped DPD Next Day once order is fulfilled.
What’s your return/refund policy?
Only unopened and sealed cans are eligible for return. Opened or used products cannot be returned due to hygiene and safety reasons. Returns must be requested within 14 days of receiving the order.